Professionalism creates credibility because it shows that whoever is practicing professionalism is taking their job/responsibilities seriously. It is important enough to them that they will make an effort to dress cleanly and appropriately, to be punctual, etc. Being professional shows that one can act appropriately in appropriate situations.
Describe a unique protocol you have learned or experienced.
I used to work at a clothing store called Aeropostale. They are a nation wide company that is very well known in the retail business. In order for them to stay so successful within their competitive field is that they are very strict on their protocol. They have a guideline that all employees have to follow and enforce while working called Giving Ten. It is 10 actions/protocols that we must always perform on the customers.
1. Greet with enthusiastic pitch
2. Acknowledge every customer
3. Ask what size
4. Add on items to their purchase
5. Everything in store must be in size order
6. Store Manager/Sales Lead must stand out on the floor
7. Cash Wrap fast, friendly, and efficient
8. Ask for e-mail
9. Say thank you
10. Earn a recommendation
Every single customer is supposed to experience all Give Ten guidelines. And I can see that this company is very successful and lifted up by these protocols that they set for themselves and their employees. It makes the customers happy and satisfied, it also makes the employees' jobs easier.
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